Shipping and Order Refund Policy
We generally ship all orders within 48-72 hours after receipt of the order. However, due to large order volumes, weather conditions, or circumstances outside of our control, there would be a delay in delivery.
We do not ship on weekends & national holidays.
In the likely event that any product is on back order, we will ship the available products immediately and ship the back ordered products as soon as they become available (with no additional shipping charges).
Please be advised that we ship products from different warehouses depending on the item ordered. All supplement products will be shipped separately from apparel and gym items. This may result in you receiving more than one package and tracking number. Please allow some time for your entire order to arrive if the above applies. Please note: You will not be double charged for shipping if items are sent from different locations.
We ONLY ship within domestic USA.
Our policy is valid for a period of 15 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exact exchange. If you believe you have received defective or incorrect merchandise (style or color), you must contact customer service within 3 days of receipt and provide a photo of the defect and/or incorrect product. If the period of 15 days has lapsed since the purchase, or the period of 3 days has lapsed from the date of receipt, we can't, unfortunately, offer you an exchange. We are not responsible for lost or stolen packages. If your package is stolen please contact your local police department and file a report. If your package is lost or damaged during transit please contact the carrier and file a claim. Please save all packaging materials and damaged goods before filing a claim.
**If you purchased one of our products from a third-party retailer (GNC, Vitamin Shoppe, etc), please refer to their terms and conditions to process your request.**
Please Note: Apparel products must be in original packaging, include any tags and must not be worn or used to qualify for an exchange.
Exchange Requirements
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product must be in original packaging
- Product must be unused
- Product must have been purchased from madealphas.com
In order to ensure the above criteria has been met, all returns will be inspected within 30 days of receipt of product. If the product meets the listed criteria, we will send you an exact exchange free of charge. If your order does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Products that are not eligible for return will be sent back to the customer at their expense. This includes:
- Any product not purchased from our online store madealphas.com
- Any product that is returned without all original packaging. This includes the retail bag, tags and accessories
- Any product that exhibits physical damage or use
- Any supplement product that has been opened
Proof of Purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and Clearance Items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Shipping Items For Return
To return an order, you must first contact support@madealphas.com and speak to a customer support professional.
Contacting Us
If you would like to contact us concerning any matter relating to this Refund Policy, you may contact customer support at support@madealphas.com